1. Acceptance of Terms

By accessing, purchasing, or using any products or services from Firmtechcloud, you agree to be legally bound by these Terms. If you do not agree, you must not use our platform.

2. Nature of Service

Firmtechcloud provides:

• Premium WordPress plugins and digital software

• AI-powered tools (including but not limited to image recognition/search systems)

• Licensing, updates, and support services

All products are delivered digitally — no physical goods are shipped.

3. User Accounts

To access certain features, you may be required to create an account.

You agree to:

• Provide accurate and complete information

• Maintain confidentiality of your credentials

• Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts involved in abuse, fraud, or misuse.

4. Licensing Terms

All products are licensed, not sold.

Upon purchase, you are granted a:

• Non-exclusive

• Non-transferable

• Revocable license

License Types May Include:

• Single-site license

• Multi-site license

Each license:

• Is valid only for the specified number of domains

• Cannot be shared, resold, or redistributed

5. License Key & Activation

• Products may require license key activation for:

  • Updates

  • Support

  • API access (for AI features)

• We reserve the right to:

  • Monitor license usage

  • Deactivate licenses exceeding allowed limits

  • Restrict access if misuse is detected

6. Subscription & Renewals

If your purchase includes a subscription:

• Licenses may be billed annually or periodically

• Renewals may be:

  • Automatic, or

  • Manual (depending on your system)

Failure to renew may result in:

• Loss of updates

• Loss of support

• Limited or disabled premium features

7. Payments & Pricing

• All prices are listed in USD

• Payments are processed securely via third-party providers

• We reserve the right to:

  • Modify pricing at any time

  • Offer promotional discounts

Taxes (if applicable) may be added based on your location.

8. Refund Policy

Due to the nature of digital products:

Refunds are granted only if:

• The product is broken or unusable

• It does not perform as described

• Our support team cannot resolve the issue

Refunds are NOT granted for:

• Change of mind

• Compatibility conflicts not listed

• Server/environment issues

• Lack of technical expertise

Refund window: 15 days recommended

9. Updates & Support

Active licenses may include:

• Plugin updates

• Security patches

• Technical support

Support Scope:

• Installation guidance

• Bug fixes

• Feature clarification

Support Limitations:

• No custom development

• No third-party integration debugging

• No server administration

10. AI Features & External Services

Some products may include AI-powered functionality, such as:

• Image recognition

• Visual product search

• Automated recommendations

• Automated bot response

By using these features, you acknowledge:

• AI results are not guaranteed to be 100% accurate

• Performance depends on:

  • Image quality

  • Data input

  • External model limitations

We are not liable for:

• Incorrect predictions

• Misclassification

• Business losses due to AI decisions

11. Acceptable Use Policy

You agree NOT to:

• Reverse engineer or copy our software

• Use the platform for illegal or harmful purposes

• Abuse API endpoints or AI systems

• Attempt to bypass licensing restrictions

Violation may result in:

• Immediate suspension

• Permanent ban

• Legal action

12. Product Compatibility

Our plugins are designed for:

• WordPress

• WooCommerce (where specified)

We do not guarantee compatibility with:

• All themes

• All plugins

• All hosting environments

13. Intellectual Property

All products, code, branding, and materials are owned by J’S Communication NIG LTD.

You may not:

• Resell or redistribute plugins

• Claim ownership of our products

• Use our branding without permission

14. Limitation of Liability

To the maximum extent permitted by law:

We shall not be liable for:

• Data loss

• Business interruption

• Loss of revenue or profit

• Security breaches caused by third-party environments

All products are provided “as is” without warranties.

15. Termination

We reserve the right to:

• Suspend or terminate accounts

• Revoke licenses

If you:

• Violate these Terms

• Engage in fraud or abuse

No refunds will be issued in such cases.

16. Third-Party Services

Our products may integrate with:

• Cloud APIs

• AI model providers

• Payment gateways

We are not responsible for:

• Downtime of third-party services

• API limitations or pricing changes

17. Data & Privacy

Your use of the platform is also governed by our Privacy Policy.

We may collect:

• Usage data

• License validation data

• AI request data (for processing only)

18. Modifications to Terms

We reserve the right to update these Terms at any time.

Continued use of the platform means you accept the updated Terms.

19. Governing Law

These Terms are governed by the laws of:

Federal Republic of Nigeria

20. Contact Information

For support or legal inquiries:

• Email: info@firmtechcloud.com