Effective Date: 08/09/2026
Last Updated: 08/09/2026
Platform Name: DeliveryPro
Legal Company Name: J’s Communication Nig Ltd
Registered Address: Jebbu Bassa, Jos, Plateau State, Nigeria
Country of Registration: Nigeria
Email: info@deliverypro.firmtechcloud.com
Customer Support: Live Chat / Call Us

1. INTRODUCTION

These Terms and Conditions (“Terms”) govern access to and use of DeliveryPro, including its website, mobile applications, dashboards, software, delivery-request tools, tracking functions, payment features and related services (collectively, the “Platform”).

DeliveryPro is operated by J’s Communication Nig Ltd (“DeliveryPro”, “Company”, “we”, “us” or “our”).

DeliveryPro is designed primarily to facilitate point-to-point delivery: a User requests the collection of an item from a specified pickup location and its transportation to a specified delivery location by an available Delivery Partner.

Depending on the arrangement applicable to a particular service, DeliveryPro may operate as a technology and dispatch platform connecting Users with independent Delivery Partners, or may provide or coordinate delivery services through contracted delivery personnel or service providers. The applicable arrangement may be communicated through the Platform.

These Terms apply to customers, senders, recipients, merchants, drivers, riders, delivery partners, business users and other persons using the Platform.

By creating an account, placing a delivery request, accepting a delivery request, handing an item to a Delivery Partner, receiving an item, making a payment, or otherwise using the Platform, you agree to these Terms.

If you do not agree to these Terms, you must not use the Platform.

2. DEFINITIONS

2.1 “Account”

A registered account used to access the Platform.

2.2 “Customer”

A person or business requesting or paying for a Delivery Service.

2.3 “Sender”

The person or business handing an Item to a Delivery Partner for transportation.

2.4 “Recipient”

The person or business designated to receive an Item at the delivery destination.

2.5 “Delivery Partner”

An approved driver, rider, courier, logistics operator, fleet operator or other service provider performing or participating in a Delivery Service through or in connection with the Platform.

2.6 “Item”

Any parcel, product, document, merchandise or other lawful goods submitted for point-to-point transportation through the Platform.

2.7 “Delivery Request”

A request submitted through the Platform specifying the pickup point, destination and other information necessary to arrange delivery.

2.8 “Delivery Service”

The transportation of an Item from the agreed pickup point to the agreed delivery point.

2.9 “Pickup Point”

The location specified by the User where the Item is to be collected.

2.10 “Delivery Point”

The location specified by the User where the Item is to be delivered.

2.11 “POD”

Proof of delivery, which may include an OTP, PIN, signature, photograph, electronic confirmation, GPS/time record or other reasonable evidence.

2.12 “COD”

A cash-on-delivery feature, where enabled, under which the Recipient may be required to pay a delivery fee and/or, where a separate goods-collection service has been activated, the applicable purchase amount.

2.13 “Prohibited Item”

Any Item whose possession, transportation, sale, delivery or handling is unlawful, restricted or prohibited under applicable law, these Terms or Platform policy.

3. NATURE OF THE DELIVERYPRO SERVICE

DeliveryPro is built around point-to-point delivery.

A standard Delivery Request generally follows this process:

1. The Sender enters the pickup and delivery details.

2. The Platform calculates or displays an applicable delivery price or estimate.

3. A Delivery Partner may accept or be assigned to the request.

4. The Delivery Partner travels to the Pickup Point.

5. The Sender hands over the Item.

6. The Delivery Partner transports the Item to the Delivery Point.

7. The Recipient receives the Item.

8. Delivery is confirmed through an applicable POD method.

DeliveryPro does not operate as a postal service merely because Items are transported through the Platform.

Unless a separate service expressly states otherwise, a Delivery Service is not a warehousing, storage, packaging, fulfilment, inventory-management or long-term holding service.

4. DELIVERY PARTNERS

Delivery Services may be performed by independent Delivery Partners, contracted service providers, fleet operators, drivers or riders.

Where a Delivery Partner is an independent service provider, that Delivery Partner is responsible for performing the physical transportation in accordance with applicable law, Platform requirements and the accepted Delivery Request.

Nothing in these Terms creates an employment relationship between DeliveryPro and an independent Delivery Partner.

DeliveryPro may establish safety, identity, vehicle, licensing, service-quality and operational requirements for persons or businesses participating as Delivery Partners.

DeliveryPro may change, replace, suspend or restrict a Delivery Partner where reasonably necessary for safety, service quality, fraud prevention, legal compliance or operational reasons.

5. ELIGIBILITY AND ACCOUNT REGISTRATION

Users must provide accurate and current information.

Depending on the account type, DeliveryPro may request name, telephone number, email address, business information, identification information, payment information, vehicle information, licences or other verification information.

Users must not:

• impersonate another person;

• create fraudulent accounts;

• use another person’s account without permission;

• share credentials with unauthorised persons;

• provide false verification information;

• create multiple accounts to evade restrictions; or

• use the Platform for unlawful purposes.

Users are responsible for securing their account credentials and must promptly report suspected unauthorised access.

6. PLACING A DELIVERY REQUEST

The User must provide information reasonably necessary to perform the Delivery Service, which may include:

• Pickup Point;

• Delivery Point;

• Sender details;

• Recipient details;

• telephone numbers;

• Item description;

• number of Items or packages;

• approximate size or weight where requested;

• declared value where requested;

• vehicle or delivery type;

• delivery instructions; and

• applicable payment method.

The User is responsible for the accuracy of information supplied.

A Delivery Request may not be considered accepted until the Platform indicates that a Delivery Partner has accepted or been assigned to it.

Estimated arrival and delivery times are not guarantees unless expressly stated otherwise.

7. POINT-TO-POINT DELIVERY

Unless the selected service expressly permits otherwise, a Delivery Request covers transportation between the Pickup Point and Delivery Point specified in the request.

A User must not require a Delivery Partner to make additional stops, change the destination, carry additional Items or materially alter the request without using the applicable Platform functionality or obtaining approval.

Additional charges may apply where the requested change materially affects the delivery route, vehicle, time or service.

8. PICKUP

The Delivery Partner may require the Sender to confirm the Item and relevant delivery information before accepting it.

The Sender must have the Item ready when the Delivery Partner arrives.

The Sender must not require the Delivery Partner to:

• open the Item;

• inspect its internal contents;

• repackage it;

• assemble it;

• disassemble it;

• repair it; or

• perform services unrelated to ordinary collection and transportation,

unless a specific service expressly provides for such assistance.

A Delivery Partner may refuse collection where the Item appears prohibited, unsafe, materially different from the Delivery Request, excessively large or heavy for the selected service, or otherwise unsuitable for the selected vehicle or delivery service.

9. PACKAGING AND CONDITION OF ITEMS

9.1 No Proprietary Packaging Requirement

DeliveryPro does not, as a general rule, require the Sender to purchase or use DeliveryPro-branded, proprietary or custom packaging.

The Platform is intended to support ordinary point-to-point delivery of Items prepared by the Sender.

9.2 Sender’s Responsibility

The Sender must present the Item in a condition reasonably suitable for ordinary transportation and handling.

The Sender remains responsible for protecting the Item against ordinary movement, handling and environmental exposure that could reasonably affect the Item.

Where the nature of an Item requires special protection, the Sender must provide appropriate protection.

Examples include fragile, liquid, breakable, sharp, spillable or otherwise sensitive Items.

9.3 Delivery Partner Inspection

Unless a specific service expressly provides otherwise, the Delivery Partner does not have a duty to open, inspect or verify the internal contents of an Item.

The Delivery Partner may visually inspect the outside of an Item to determine whether it appears reasonably suitable and safe for transportation.

9.4 Refusal

A Delivery Partner may refuse an Item where its condition creates a material safety, legal or operational risk, or where the Item is not suitable for the selected service.

10. ITEM INFORMATION AND DECLARATION

The Sender is responsible for accurately describing the Item.

The Sender must not misrepresent:

• the contents;

• quantity;

• size;

• weight;

• value;

• destination;

• handling requirements; or

• any other material information.

Misrepresentation may result in additional charges, cancellation, refusal, return of the Item, account restriction or other reasonable action.

11. PROHIBITED AND RESTRICTED ITEMS

Users must not request transportation of Items that are illegal, dangerous, prohibited or restricted without all legally required approvals.

Prohibited or restricted Items may include:

• illegal drugs and narcotics;

• firearms, ammunition and unlawful weapons;

• explosives and fireworks;

• radioactive materials;

• hazardous chemicals;

• dangerous or improperly contained flammable substances;

• stolen goods;

• counterfeit goods;

• illegal wildlife products;

• infectious or hazardous biological materials;

• human remains except through an appropriately authorised specialist service;

• goods requiring permits or licences that have not been obtained;

• goods prohibited by Nigerian law;

• goods prohibited by the law applicable at the destination; and

• any Item that creates an unreasonable safety risk.

DeliveryPro may publish additional prohibited-item rules for particular vehicle types, locations or services.

A Delivery Partner may refuse or stop transportation where a prohibited or unsafe Item is discovered.

Where required or permitted by law, DeliveryPro may report suspected unlawful activity to the appropriate authorities.

12. ITEM SIZE, WEIGHT AND VEHICLE LIMITATIONS

Each Delivery Service or vehicle category may have limits on Item size, weight, quantity or type.

The User is responsible for selecting a service appropriate for the Item.

If the actual Item materially exceeds the parameters entered into the Platform, DeliveryPro or the Delivery Partner may:

• recalculate the price;

• require a different vehicle;

• require additional charges;

• refuse collection;

• cancel the request; or

• take another reasonable operational action.

The User must not intentionally enter inaccurate Item information to obtain a lower price or unsuitable service.

13. PRICING AND DELIVERY FEES

The delivery price may be calculated using factors including:

• distance;

• Pickup Point;

• Delivery Point;

• selected vehicle or service type;

• estimated duration;

• Item size or weight where relevant;

• demand and availability;

• traffic;

• tolls or road charges;

• waiting time;

• additional stops;

• destination changes;

• applicable taxes or government charges; and

• other operational factors.

The price displayed before confirmation is based on information available at the time.

The price may change if the User changes material delivery parameters or if additional charges become applicable under these Terms or the applicable service rules.

14. WAITING TIME

A reasonable waiting period may apply at the Pickup Point or Delivery Point.

Where the applicable service specifies a waiting period, charges may apply after that period.

The applicable waiting period and charges may be displayed in the Platform or communicated to the User.

15. CANCELLATION

Users may cancel a Delivery Request using the cancellation function provided by the Platform.

A cancellation fee may apply where, for example:

• a Delivery Partner has accepted the request;

• the Delivery Partner has started travelling to the Pickup Point;

• the Delivery Partner has arrived at the Pickup Point;

• the Item has already been collected; or

• substantial resources have already been committed.

The applicable cancellation charge may be displayed before or after cancellation depending on the circumstances.

DeliveryPro may cancel a Delivery Request where:

• no suitable Delivery Partner is available;

• the Item is prohibited;

• the information supplied is materially inaccurate;

• payment cannot be verified;

• safety concerns arise;

• the selected service is unavailable;

• fraud is suspected;

• the Item is unsuitable for the selected vehicle; or

• cancellation is necessary to comply with law.

16. FAILED PICKUP

A pickup may be treated as unsuccessful where:

• the Sender is unavailable;

• the Item is not ready;

• the Pickup Point is inaccessible;

• the Sender cannot be contacted;

• the Item materially differs from the request;

• the Item is prohibited or unsafe;

• the Sender refuses to hand over the Item after the Delivery Partner arrives; or

• another circumstance prevents lawful or reasonable collection.

Applicable cancellation, waiting, redelivery or other charges may apply.

17. DELIVERY AND FAILED DELIVERY

A delivery may be unsuccessful where:

• the Recipient is unavailable;

• the Recipient cannot be contacted;

• the address is incorrect or incomplete;

• access is unavailable;

• the Recipient refuses the Item;

• the Recipient refuses to pay a required delivery fee;

• the Item cannot lawfully be delivered; or

• another circumstance prevents reasonable completion.

Depending on the circumstances, DeliveryPro or the Delivery Partner may:

1. attempt redelivery;

2. contact the Sender;

3. return the Item to the Sender;

4. hold the Item temporarily where operationally possible; or

5. take another reasonable action permitted by the applicable service.

Return, waiting, redelivery or other applicable charges may apply.

18. PROOF OF DELIVERY

Delivery may be confirmed through one or more of:

• OTP;

• PIN;

• QR code;

• recipient confirmation;

• electronic signature;

• photograph;

• GPS/location record;

• timestamp;

• delivery status confirmation; or

• another reasonable electronic record.

The Platform’s electronic delivery records may be used as evidence of delivery, subject to applicable law.

19. PAYMENT

DeliveryPro may support payment methods including:

• debit or credit cards;

• bank transfers;

• USSD;

• digital wallets;

• business wallets;

• prepaid balances;

• payment gateways;

• cash payment where enabled; and

• other methods introduced through the Platform.

Payment options may vary by location, account type and service.

Third-party payment processors may apply additional terms.

20. CASH ON DELIVERY

Where COD is enabled, the Platform will clearly indicate what amount the Recipient is required to pay.

20.1 Delivery-Fee COD

Where COD relates only to the Delivery Fee, the Recipient is responsible for paying the applicable delivery charge at delivery.

The Sender or Merchant must not advertise the delivery as free where a COD delivery fee applies.

20.2 Goods-Value COD

If DeliveryPro separately enables a goods-payment collection service, the applicable terms for that service will specify:

• the goods amount to be collected;

• any collection or processing fee;

• how the money is remitted;

• settlement timing;

• refunds and reversals; and

• responsibilities of the Merchant, Sender and Recipient.

Unless such a service is expressly activated, a Delivery Partner is not authorised to collect the purchase price of goods merely because a delivery-fee COD option is available.

20.3 Refusal to Pay

If the Recipient refuses to pay an applicable amount required for delivery, the Delivery Partner may decline completion and the Item may be returned or redelivery may be attempted.

Applicable return, waiting or redelivery charges may apply.

21. RETURNS AND REDelivery

Where the selected service supports returns, a Sender or Merchant may request a return through the Platform.

Return charges may apply.

A return caused by an incorrect address, unavailable Recipient, refusal to accept the Item, refusal to pay a required delivery charge or inaccurate information may result in additional charges.

DeliveryPro does not guarantee that an Item can always be returned immediately.

22. LOSS, DAMAGE AND CONDITION OF ITEMS

DeliveryPro and/or the applicable Delivery Partner will use reasonable operational measures to transport Items safely.

However, Users acknowledge that transportation carries inherent risks.

Except where liability is imposed by applicable law or expressly assumed under a particular service, DeliveryPro is not responsible for loss or damage caused by:

• inadequate preparation or protection of the Item;

• inaccurate Item information;

• prohibited Items;

• inherent defects;

• natural deterioration;

• leakage, spillage or breakage inherent in the Item;

• actions of the Sender or Recipient;

• incorrect addresses;

• refusal to accept delivery;

• events beyond reasonable control; or

• other circumstances for which liability cannot lawfully be imposed.

Where DeliveryPro or a Delivery Partner is legally responsible for loss or damage, the applicable liability may be subject to the declared value, service-specific limits, applicable insurance or protection, evidence of the loss, and mandatory law.

23. HIGH-VALUE ITEMS

Users must accurately declare value where the Platform requests it.

DeliveryPro may establish maximum values for particular services.

Items above a specified value may require additional approval, protection, insurance or a different delivery service.

A User who fails to declare a material value may be subject to applicable service limitations to the extent permitted by law.

24. CLAIMS

Claims concerning loss, damage, misdelivery or other delivery problems should be reported through Customer Support as soon as reasonably possible.

DeliveryPro may request:

• booking reference;

• delivery reference;

• proof of ownership;

• proof of value;

• photographs;

• evidence of condition;

• receipts or invoices;

• POD records;

• communications; and

• other reasonable evidence.

DeliveryPro may investigate the claim before determining whether compensation or another remedy is available.

Fraudulent claims may result in account suspension and legal action.

25. INSURANCE AND DELIVERY PROTECTION

Where insurance or shipment protection is available, its terms, limits, exclusions and charges will be communicated separately.

Unless expressly stated otherwise, users should not assume that every Item is insured for its full value.

Users may be responsible for obtaining additional insurance where the value or nature of an Item exceeds available protection.

26. USER RESPONSIBILITIES

Users must:

1. provide accurate information;

2. use a suitable service for the Item;

3. prepare the Item reasonably for ordinary transportation;

4. comply with applicable laws;

5. not submit prohibited Items;

6. pay applicable charges;

7. provide lawful instructions;

8. cooperate with Delivery Partners;

9. maintain account security;

10. treat Delivery Partners and other Users respectfully; and

11. use the Platform only for lawful purposes.

27. DELIVERY PARTNER RESPONSIBILITIES

Delivery Partners are expected to:

• maintain required licences and permits;

• comply with applicable traffic and transportation laws;

• use suitable vehicles;

• maintain required insurance where applicable;

• protect Items while under their handling;

• follow accepted delivery instructions;

• use reasonable care;

• provide accurate delivery information;

• use applicable POD procedures;

• treat Users respectfully; and

• comply with Platform safety and operational requirements.

Delivery Partners must not knowingly falsify delivery records or accept prohibited Items.

28. SAFETY

Safety takes priority over completion of a Delivery Request.

A Delivery Partner may refuse or stop a delivery where completing it would create a significant safety or legal risk.

Users must not:

• demand unlawful driving;

• instruct a Delivery Partner to violate traffic laws;

• interfere with vehicle operation;

• threaten or assault Delivery Partners;

• provide dangerous Items without required authorisation; or

• create an unreasonable risk to any person.

Serious incidents may be reported to the relevant authorities.

29. LOCATION AND TRACKING

Certain Platform functions may use location information to:

• assign Delivery Partners;

• calculate routes and prices;

• provide navigation;

• track delivery progress;

• estimate arrival times;

• verify pickup and delivery;

• investigate complaints;

• improve safety; and

• prevent fraud.

Disabling location permissions may reduce or prevent access to some Platform functions.

30. PERSONAL DATA AND PRIVACY

DeliveryPro may process information necessary to operate the Platform, including:

• name;

• telephone number;

• email;

• account information;

• pickup and delivery locations;

• location information;

• Item and delivery information;

• payment information;

• transaction information;

• device information;

• Delivery Partner information;

• POD records; and

• communications with the Platform.

Personal information will be processed in accordance with applicable Nigerian data-protection law and DeliveryPro’s Privacy Policy.

DeliveryPro may share information with Delivery Partners, payment providers, technology providers and other service providers where reasonably necessary to provide the requested service or comply with law.

31. ELECTRONIC COMMUNICATIONS

Users consent to service-related communications, including:

• booking confirmations;

• driver/rider arrival notifications;

• OTPs;

• delivery updates;

• payment notifications;

• security alerts;

• support messages;

• account notices; and

• other operational communications.

Marketing communications will be subject to applicable consent and opt-out requirements.

32. PLATFORM AVAILABILITY

DeliveryPro will use reasonable efforts to maintain Platform availability.

Continuous or uninterrupted availability is not guaranteed.

The Platform may be unavailable due to maintenance, upgrades, technical failures, telecommunications failures, internet outages, power failures, cyber incidents, third-party failures, government restrictions or events beyond reasonable control.

33. THIRD-PARTY SERVICES

The Platform may use third-party providers for:

• payment processing;

• mapping and navigation;

• telecommunications;

• identity verification;

• hosting;

• analytics;

• notifications;

• insurance;

• cloud services; and

• other technology or operational functions.

Third-party services may have their own terms and privacy policies.

34. BUSINESS AND MERCHANT USERS

Business and Merchant Accounts may have access to additional features such as:

• multiple deliveries;

• scheduled delivery;

• business wallets;

• delivery history;

• reporting;

• API access;

• invoicing;

• COD;

• returns; and

• account-level pricing.

Business Users are responsible for the actions of authorised employees, agents and representatives using their accounts.

Additional commercial terms may apply.

35. API AND SYSTEM INTEGRATION

Where DeliveryPro provides API access, the User must comply with the applicable documentation and technical limits.

Users must not:

• share API credentials;

• expose credentials publicly;

• bypass security controls;

• scrape Platform data;

• abuse API limits;

• interfere with Platform infrastructure; or

• use API access for unlawful purposes.

DeliveryPro may suspend API access where reasonably necessary to protect Platform security or stability.

36. RATINGS AND REVIEWS

Where ratings and reviews are available, Users must provide honest and genuine feedback.

Users must not:

• submit fake reviews;

• manipulate ratings;

• threaten another User for a favourable rating;

• purchase false reviews;

• knowingly publish materially false information; or

• use reviews to harass another person.

DeliveryPro may remove content that violates Platform rules or applicable law.

37. PROMOTIONS

Promotions may have separate terms, eligibility requirements, limits and expiry dates.

DeliveryPro may withdraw or modify promotions where necessary to prevent fraud, abuse or operational difficulties.

Promotions are not transferable unless expressly stated otherwise.

38. INTELLECTUAL PROPERTY

The Platform, including its software, interfaces, designs, databases, graphics, logos, trademarks, documentation and branding, belongs to DeliveryPro or its licensors unless otherwise stated.

Users receive a limited, non-exclusive, non-transferable and revocable right to use the Platform for its intended purpose.

Users must not copy, modify, distribute, sell, lease, reverse engineer or commercially exploit Platform intellectual property except as permitted by law or with prior written permission.

39. USER CONTENT

Users may submit delivery instructions, photographs, reviews, messages, documents and other content through the Platform.

Users retain ownership of content they lawfully own.

By submitting content, Users grant DeliveryPro a non-exclusive licence to store, process and use that content to the extent reasonably necessary to provide, operate, secure and improve the Platform and Services, subject to applicable law and the Privacy Policy.

40. PROHIBITED PLATFORM CONDUCT

Users must not:

• use the Platform for illegal activity;

• interfere with Platform operation;

• attempt unauthorised access;

• create fraudulent Delivery Requests;

• provide false delivery information;

• manipulate pricing or delivery records;

• abuse promotions;

• manipulate ratings;

• harass or threaten Users;

• introduce malicious code;

• circumvent Platform security;

• commit payment fraud;

• falsify POD;

• manipulate COD records;

• misuse another person’s Account; or

• create an unreasonable safety risk.

41. SUSPENSION AND TERMINATION

DeliveryPro may suspend, restrict or terminate an Account where:

• these Terms are violated;

• fraud is suspected;

• payment obligations are not satisfied;

• prohibited Items are involved;

• safety is compromised;

• required verification is not completed;

• the Platform is used unlawfully;

• Platform security is threatened;

• abusive conduct occurs; or

• suspension or termination is required by law.

Immediate suspension may occur where necessary to protect Users, Delivery Partners, the Platform or third parties.

42. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, DeliveryPro will not be liable for indirect, incidental, special or consequential losses arising from use of the Platform.

This may include loss of profits, revenue, business opportunities, goodwill or anticipated savings.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Where a Delivery Service is physically performed by an independent Delivery Partner, claims relating to the Partner’s acts or omissions may be subject to the applicable legal relationship, service terms and mandatory law.

Nothing in this section prevents a User from exercising rights that cannot lawfully be waived.

43. INDEMNIFICATION

To the extent permitted by law, a User agrees to indemnify and hold harmless DeliveryPro, its directors, officers, employees, agents and applicable partners against claims, losses, liabilities, damages, costs and expenses arising from:

• breach of these Terms;

• unlawful use of the Platform;

• inaccurate information;

• prohibited Items;

• misuse of the Delivery Service;

• infringement of third-party rights;

• fraudulent activity; or

• negligent or intentional misconduct.

44. FORCE MAJEURE

DeliveryPro will not be responsible for delay or failure caused by circumstances beyond reasonable control, including:

• floods;

• storms;

• fire;

• epidemics or pandemics;

• war;

• terrorism;

• civil unrest;

• strikes;

• road closures;

• government restrictions;

• regulatory actions;

• fuel shortages;

• telecommunications failures;

• power failures;

• cyber incidents;

• natural disasters; or

• other extraordinary events beyond reasonable control.

45. COMPLAINTS AND DISPUTE RESOLUTION

Users should first contact Customer Support regarding complaints.

DeliveryPro may request information and records necessary to investigate a complaint.

Where a dispute cannot be resolved through Customer Support, the parties may use mediation or another appropriate alternative dispute-resolution process before commencing formal proceedings where required or appropriate.

Nothing prevents a party from seeking urgent legal relief where necessary.

46. GOVERNING LAW

These Terms are governed by the laws of the Federal Republic of Nigeria, subject to any mandatory law applicable to a particular transaction.

47. JURISDICTION

Subject to applicable law and any agreed dispute-resolution procedure, disputes relating to the Platform shall be subject to the jurisdiction of the competent courts of Nigeria.

48. CHANGES TO THESE TERMS

DeliveryPro may update these Terms from time to time.

The current version will be published through the Platform with an updated “Last Updated” date.

Where required by law, Users will receive appropriate notice of material changes.

Continued use of the Platform after the effective date of updated Terms constitutes acceptance, subject to applicable law.

49. SEVERABILITY

If any provision is found invalid, unlawful or unenforceable, it shall be modified or severed only to the extent necessary.

The remaining provisions remain effective.

50. WAIVER

Failure to enforce a provision does not constitute a waiver of the right to enforce it later.

51. ASSIGNMENT

Users may not assign their rights or obligations under these Terms without prior written consent.

DeliveryPro may assign its rights and obligations as part of a merger, acquisition, restructuring, corporate transaction, transfer of business or other lawful arrangement.

52. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Prohibited Items Policy, Refund and Cancellation Policy, applicable service-specific rules, pricing information, Business Terms, Delivery Partner Terms and other policies expressly incorporated into the Platform, constitute the agreement governing use of the Platform.

Where a service-specific agreement conflicts with these Terms, the service-specific agreement prevails only to the extent of the conflict.

53. CUSTOMER SUPPORT

Users may contact DeliveryPro regarding:

• Delivery Requests;

• payments;

• COD;

• pickup problems;

• delivery problems;

• lost or damaged Items;

• account issues;

• refunds;

• Delivery Partner concerns;

• complaints; and

• other Platform matters.

Email: info@deliverypro.firmtechcloud.com
Support: Live Chat / Call Us
Company: J’s Communication Nig Ltd
Address: Jebbu Bassa, Jos, Plateau State, Nigeria

54. REPORTING SAFETY, FRAUD AND ILLEGAL ACTIVITY

Users should report suspected:

• fraud;

• theft;

• harassment;

• unsafe conduct;

• prohibited Items;

• payment fraud;

• COD manipulation;

• account compromise;

• data-security incidents; and

• violations of these Terms.

DeliveryPro may investigate reports and take appropriate action, including referral to competent authorities where required or permitted by law.

55. USER ACKNOWLEDGEMENT

By using DeliveryPro, the User acknowledges that:

1. DeliveryPro is primarily a point-to-point delivery platform.

2. A Delivery Request generally involves collection from a specified Pickup Point and transportation to a specified Delivery Point.

3. DeliveryPro does not generally require DeliveryPro-branded or proprietary packaging.

4. The Sender remains responsible for presenting Items in a condition reasonably suitable for ordinary transportation.

5. The Sender is responsible for the contents and legality of the Item.

6. Delivery Partners may refuse Items that are prohibited, unsafe, unsuitable or materially different from the Delivery Request.

7. Delivery Partners may not inspect the internal contents of Items unless expressly required by a particular service or law.

8. Delivery times are estimates unless expressly guaranteed.

9. Additional charges may apply for waiting, additional stops, route changes, incorrect information, return delivery or other circumstances identified by the applicable service.

10. Certain Items are prohibited or restricted.

11. COD may refer to delivery-fee collection and, where separately enabled, goods-value collection.

12. Delivery may be confirmed through electronic POD methods.

13. Liability for loss or damage may be subject to applicable law, service limits, insurance and evidence.

14. Some Delivery Services may be performed by independent Delivery Partners.

15. The User must comply with applicable Nigerian laws and any other laws applicable to the delivery.

56. CONTACT INFORMATION

J’s Communication Nig Ltd
Platform: DeliveryPro
Address: Jebbu Bassa, Jos, Plateau State, Nigeria
Country: Nigeria
Email: info@deliverypro.firmtechcloud.com
Customer Support: Live Chat / Call Us

END OF TERMS AND CONDITIONS