Effective Date: 08/09/2026
Last Updated: 08/09/2026
Platform: DeliveryPro
Operator / Data Controller: J’s Communication Nig Ltd
Address: Jebbu Bassa, Jos, Plateau State, Nigeria
Email: info@deliverypro.firmtechcloud.com
Customer Support: Live Chat / Call Us

1. PURPOSE AND SCOPE

This Privacy Policy explains how J’s Communication Nig Ltd (“DeliveryPro”, “we”, “us” or “our”) collects, uses, discloses, stores and protects personal data when you use DeliveryPro’s website, applications, dashboards, delivery services, support channels or related services.

It applies to Customers, Senders, Recipients, Merchants, Delivery Partners and other persons whose information we process in connection with the Platform.

2. DATA CONTROLLER

J’s Communication Nig Ltd
Jebbu Bassa, Jos, Plateau State, Nigeria
Email: info@deliverypro.firmtechcloud.com

Where we appoint third parties to process personal data on our behalf, they will be subject to appropriate contractual, security and data-protection requirements.

3. PERSONAL DATA WE COLLECT

Customers, Senders and Recipients

We may collect name, telephone number, email, account credentials, pickup and delivery addresses, location, recipient details, delivery instructions, Item information, declared value where provided, delivery history, payment and transaction information, receipts, support communications, ratings/reviews, device information and information needed for fraud prevention.

Delivery Partners

We may collect legal name, phone number, email, contact information, government-issued identification, identity-document information/images, driver’s licence information, driver/rider photograph, selfie or live facial-verification information, vehicle registration information, vehicle photographs, make/model/type/registration number, ownership or lawful-use information, insurance, roadworthiness/inspection information, licences and permits, bank/payment and settlement information, GPS/location data, delivery activity, device information, communications, verification results, safety/compliance information and fraud-prevention information.

4. KYC AND IDENTITY VERIFICATION

Delivery Partners must complete the verification required for their account and service type before receiving or accepting Delivery Requests.

Verification may include government-ID verification, driver’s-licence verification, telephone verification, document authenticity checks, selfie/live face verification, matching a selfie to identity information, vehicle-document verification, vehicle-photo verification, insurance or roadworthiness checks and other lawful verification or fraud-prevention checks.

We may use specialist verification providers.

Periodic or event-based re-verification may be required.

5. FACIAL / BIOMETRIC VERIFICATION

Where face or selfie verification is used, its purpose is to establish that the person operating a Delivery Partner Account corresponds to the verified person and to reduce impersonation, account sharing and fraud.

Depending on the technology used, facial information may be processed by DeliveryPro or an authorised verification provider.

Where such information constitutes biometric or otherwise specially protected personal data under applicable law, DeliveryPro will apply the additional legal requirements applicable to that processing, including requirements concerning notice, lawful basis/consent where required, security, retention and data-subject rights.

Facial-verification information will not be used for unrelated purposes merely because it was collected for identity verification.

6. DRIVER AND VEHICLE VERIFICATION

DeliveryPro may verify driver eligibility and vehicle information using submitted documents, photographs, registration information, insurance, inspection information and other lawful verification sources.

The purposes are to verify eligibility, protect Customers/Recipients/Delivery Partners, prevent fraud and maintain Platform safety.

7. LOCATION AND GPS DATA

DeliveryPro may collect precise or approximate location information where necessary to provide delivery functions.

For Delivery Partners, this may be used for dispatch, navigation, route calculation, delivery progress, arrival estimates, pickup/delivery verification, safety, incident investigation and fraud prevention.

For Customers and Recipients, location may be used for pickup, drop-off, mapping and delivery functions.

8. DEVICE AND TECHNICAL INFORMATION

We may collect IP address, device type, operating system, application/browser version, device identifiers, network information, regional settings, crash reports, login records, security events and diagnostic information.

9. PAYMENT AND TRANSACTION INFORMATION

Payments may be processed through third-party payment providers. DeliveryPro may receive transaction references, payment status, masked payment information and other information required for reconciliation. Full payment-card details may be handled directly by payment providers rather than stored by DeliveryPro.

10. DELIVERY INFORMATION

We may process Pickup Point, Delivery Point, Sender and Recipient details, Item description, size/weight, declared value, selected vehicle/service, price, payment status, Delivery Partner, timestamps, route/location records, OTP/PIN/POD records, delivery photographs where used, cancellations, returns, claims and related communications.

11. HOW WE COLLECT DATA

We collect information directly from you; through account registration and Delivery Requests; through payments and support; from devices; from Delivery Partners, recipients and merchants; from KYC/identity providers; from payment providers; from lawful verification sources; and from other lawful sources.

12. PURPOSES OF PROCESSING

We may process personal data to create and administer Accounts; provide Delivery Services; connect Senders and Delivery Partners; facilitate pickup and delivery; calculate/display prices; process payments and COD where enabled; verify Delivery Partner identity and eligibility; conduct face, document and vehicle verification; prevent fraud and impersonation; protect safety/security; provide support; investigate claims; provide tracking and POD; send service communications; maintain and improve the Platform; comply with law; enforce our Terms; detect abuse; and establish, exercise or defend legal claims.

13. LAWFUL BASES

Depending on the circumstances and applicable law, processing may be based on performance of a contract or steps requested before contract, legal obligation, legitimate interests where applicable, consent where required, protection of vital interests where applicable, or another lawful basis recognised by applicable law.

Where consent is the lawful basis, it may be withdrawn subject to legal and operational limitations. Withdrawal does not invalidate processing already lawfully completed.

14. SHARING OF PERSONAL DATA

We may share relevant information with Delivery Partners, Customers/Senders/Recipients, KYC and identity-verification providers, facial/document/vehicle verification providers, payment providers, hosting/cloud providers, mapping and communications providers, analytics/security/support providers, professional advisers, regulators, law-enforcement agencies where legally required or permitted, and parties involved in a lawful corporate transaction.

We share only information reasonably necessary for the relevant purpose, subject to applicable law.

15. INTERNATIONAL TRANSFERS

Some service providers may process information outside Nigeria. Where personal data is transferred outside Nigeria, DeliveryPro will apply the safeguards and requirements required by applicable law.

16. RETENTION

We retain personal data only as long as reasonably necessary for service delivery, business records, legal/regulatory obligations, dispute resolution, fraud prevention, security, enforcement of agreements and legal claims.

KYC and verification records may be retained for as long as reasonably necessary to establish and maintain Delivery Partner eligibility, prevent fraud, satisfy legal obligations and resolve disputes, subject to applicable retention requirements.

When information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable and legally appropriate.

17. SECURITY

DeliveryPro uses reasonable technical and organisational measures designed to protect personal data against unauthorised access, unlawful processing, accidental loss, destruction, alteration, disclosure and other security threats. Measures may include access controls, authentication, encryption where appropriate, logging, monitoring, contractual safeguards and security testing.

No online system can be guaranteed completely secure.

18. DATA-SUBJECT RIGHTS

Subject to applicable law and lawful exceptions, you may have rights to be informed, access personal data, correct inaccurate data, request deletion where applicable, request restriction, object to certain processing, withdraw consent where consent is the lawful basis, request portability where applicable, exercise rights concerning certain automated decisions, and complain to the competent data-protection authority.

Some rights may be limited by law, security requirements, legal claims or other lawful exceptions.

19. AUTOMATED VERIFICATION AND DECISION-MAKING

DeliveryPro may use automated tools to assist with identity, document, facial, vehicle and fraud verification.

Where an automated process produces a decision with legal or similarly significant effects and applicable law gives you rights concerning that decision, DeliveryPro will provide the safeguards and review rights required by law.

20. COOKIES AND SIMILAR TECHNOLOGIES

Our website and applications may use cookies, local storage, SDKs and similar technologies for login, security, preferences, analytics, performance and features.

Where required, we will obtain appropriate consent for non-essential technologies. A separate Cookie Policy may provide additional information.

21. DIRECT MARKETING

Where permitted by law, DeliveryPro may send information about promotions, new services or relevant Platform features. Where consent is required, we will obtain it. You may opt out of marketing communications. Service and security communications may still be sent where necessary.

22. COMMUNICATIONS AND SUPPORT RECORDS

Customer Support communications may be recorded or retained where lawful and reasonably necessary for support, quality control, training, fraud prevention, dispute resolution, security or legal compliance.

23. CHILDREN

DeliveryPro is not intended for persons who cannot lawfully enter into the relevant agreement or provide required information. We do not knowingly collect children’s personal data where such collection is prohibited by law.

24. THIRD-PARTY SERVICES

The Platform may contain or use third-party services. Third parties may have their own privacy notices. DeliveryPro is not responsible for the independent privacy practices of third parties operating their own services.

25. DELIVERY PARTNER ACCOUNT SECURITY

Delivery Partners must not share Accounts, allow another person to operate an Account, submit another person’s identity or face verification, use another person’s documents, use an unapproved vehicle or circumvent KYC controls.

Where impersonation or verification fraud is suspected, DeliveryPro may restrict or suspend the Account.

26. DATA INCIDENTS

Where a personal-data breach occurs, DeliveryPro will assess and respond in accordance with applicable law and make required notifications to affected persons or regulators within the applicable legal timeframe.

27. PROCESSORS

DeliveryPro may appoint processors for hosting, cloud services, KYC, facial verification, payments, mapping, communications, analytics, customer support, security and other technology functions. We will take reasonable steps to ensure processors provide appropriate security and process data only for authorised purposes.

28. YOUR RESPONSIBILITIES

You are responsible for providing accurate information. Where you provide another person’s information, such as a Recipient’s contact details, you should be authorised or otherwise permitted to do so under applicable law.

29. CHANGES TO THIS POLICY

We may update this Privacy Policy. The current version will be published on the Platform with the updated Last Updated date. Where applicable law requires notice of a material change, appropriate notice will be provided.

30. PRIVACY REQUESTS AND COMPLAINTS

For privacy questions, requests or complaints:

J’s Communication Nig Ltd
Jebbu Bassa, Jos, Plateau State, Nigeria
Email: info@deliverypro.firmtechcloud.com
Customer Support: Live Chat / Call Us

We may need to verify your identity before fulfilling certain requests.

31. DATA-PROTECTION AUTHORITY

Where permitted by applicable law, you may lodge a complaint with the relevant Nigerian data-protection authority if you believe your rights have been infringed and the matter cannot be resolved directly with DeliveryPro.

32. CONTACT

J’s Communication Nig Ltd
Platform: DeliveryPro
Address: Jebbu Bassa, Jos, Plateau State, Nigeria
Email: info@deliverypro.firmtechcloud.com
Support: Live Chat / Call Us

END OF PRIVACY POLICY