Effective Date: 26/08/2026
Last Updated: 26/08/2026
Platform Name: DelveryPro
Legal Company Name: J’s Communication Nig Ltd
Registered Address: Suit 1b, new layout Jos Plateau Nigeria.
Country of Registration: Nigeria
Email: info@deliverypro.firmtechcloud.com
Customer Support: +23407070324841

1. INTRODUCTION

These Terms and Conditions (“Terms”, “Agreement” or “Terms of Use”) govern your access to and use of the DeliveryPro logistics platform, website, mobile applications, software, dashboards, APIs, delivery services, transportation services, logistics marketplace, merchant services, tracking services and related products and services (collectively, the “Platform”).
The Platform is operated by J’s communication Nig Ltd, a company incorporated under the laws of the Federal Republic of Nigeria (“Company”, “we”, “us” or “our”).
The Platform is intended to facilitate logistics and transportation services within Nigeria and, where available, between Nigeria and other African countries and international destinations.
These Terms apply to all Users of the Platform, including Customers, Senders, Recipients, Merchants, Drivers, Riders, Logistics Partners, Fleet Operators, Businesses and other persons or entities using the Platform.
By registering an Account, accessing the Platform, requesting or accepting a Service, making a booking, sending or receiving a Shipment, making or receiving a payment, or otherwise using the Platform, you acknowledge that you have read, understood and agreed to these Terms.
If you do not agree to these Terms, you must not use the Platform.

2. DEFINITIONS

For purposes of these Terms:

“Account”

Means a registered account created to access and use the Platform.

“Customer”

Means an individual or entity requesting, purchasing or paying for a Service.

“Sender”

Means the person or entity handing over a Shipment for transportation.

“Recipient”

Means the person or entity designated to receive a Shipment.

“Driver/Rider”

Means an approved driver, rider or delivery personnel providing transportation or delivery services through the Platform.

“Logistics Partner”

Means an independent logistics company, courier company, transport operator, fleet operator, Driver, Rider or other service provider providing logistics services through or in connection with the Platform.

“Merchant”

Means an individual or business using the Platform to sell, fulfil, dispatch or deliver goods.

“Shipment”

Means any parcel, package, document, merchandise, product, cargo, item or other goods submitted for transportation or delivery.

“Delivery”

Means the transportation of a Shipment from an agreed pickup location to an agreed destination.

“Service”

Means any delivery, transportation, courier, freight, fulfilment, pickup, warehousing, dispatch, reverse-logistics or related service made available through the Platform.

“Platform”

Means the Company’s websites, mobile applications, dashboards, APIs, software, interfaces and related technology.

“User”

Means any person or entity accessing or using the Platform.

“COD”

Means the Platform’s Cash on Delivery shipping-fee option, under which the Recipient pays the applicable shipping or delivery fee at the point of receiving the Shipment.

“Prohibited Goods”

Means goods whose possession, transportation, sale, importation, exportation or handling is prohibited or restricted under applicable law or these Terms.

3. ELIGIBILITY

You must have the legal capacity to enter into a binding agreement to use the Platform.
Where an Account is created for a company, business, organisation or other legal entity, the person creating the Account represents and warrants that they have authority to bind that entity.
The Company may require Users to provide:

• identification documents;
• contact information;
• business registration information;
• tax information;
• payment information;
• driver’s licence information;
• vehicle information;
• insurance information;
• permits;
• certificates; or
• other verification information.

The Company may refuse registration or restrict access where required verification is not satisfactorily completed.

4. ACCOUNT REGISTRATION AND SECURITY

Users must provide accurate, complete and current information when creating and maintaining an Account.
Users must not:

1. create an Account using false information;
2. impersonate another person or organisation;
3. create an Account for another person without proper authority;
4. share login credentials with unauthorised persons;
5. allow another person to operate an Account without authorisation;
6. create multiple Accounts to evade restrictions;
7. use another person’s Account without permission; or
8. provide fraudulent verification information.

Users are responsible for protecting their Account credentials.
You must notify the Company promptly if you believe that your Account has been compromised.
The Company may require additional authentication or verification where reasonably necessary for security.

5. ROLE OF THE PLATFORM

The Platform may operate in one or more capacities depending on the Service selected.
The Company may act as:

• a technology platform;
• a logistics marketplace;
• a booking and dispatch platform;
• a shipment tracking platform;
• a payment facilitation platform;
• a logistics service provider;
• a fulfilment platform; or
• another logistics-related service provider.

Where a Service is provided by an independent Logistics Partner, the physical transportation of the Shipment may be performed by that Logistics Partner.
The specific Service arrangement applicable to a transaction may be displayed through the Platform or otherwise communicated to the User.

6. SERVICES

The Platform may provide or facilitate Services including:

• on-demand delivery;
• same-day delivery;
• scheduled delivery;
• express delivery;
• standard delivery;
• motorcycle delivery;
• car delivery;
• van delivery;
• truck and cargo transportation;
• intercity delivery;
• interstate logistics;
• freight transportation;
• business-to-business logistics;
• merchant fulfilment;
• warehouse services;
• storage services;
• pickup and drop-off;
• reverse logistics;
• returns management;
• Cash on Delivery shipping;
• cross-border logistics;
• shipment tracking;
• fleet services;
• logistics marketplace services; and
• other services introduced by the Company.

The Company may introduce, modify, suspend or discontinue Services subject to applicable law.
Certain Services may only be available in selected locations or to selected categories of Users.

7. BOOKING AND SERVICE REQUESTS

A User requesting a Service must provide accurate information, including where applicable:

• pickup address;
• delivery address;
• Sender information;
• Recipient information;
• telephone number;
• Shipment description;
• quantity;
• weight;
• dimensions;
• declared value;
• special handling requirements;
• delivery instructions;
• preferred delivery time; and
• payment method.

A booking may not be considered confirmed until the Platform indicates that the booking has been accepted, confirmed or assigned.
Estimated pickup and delivery times are estimates unless expressly identified as guaranteed.
The Company may cancel or modify a booking where information supplied by the User is materially inaccurate or where operational, safety, legal or regulatory circumstances require it.

8. SHIPPING FEES AND PRICING

Shipping and Service fees may depend on:

• distance;
• origin and destination;
• vehicle type;
• parcel dimensions;
• parcel weight;
• delivery speed;
• demand;
• traffic conditions;
• fuel costs;
• tolls;
• parking;
• waiting time;
• intercity requirements;
• cross-border requirements;
• customs requirements;
• special handling;
• insurance or shipment protection;
• additional services; and
• other applicable operational costs.

The price displayed before booking is based on the information available at the time of calculation.
Additional charges may apply where:

• the Shipment is heavier or larger than declared;
• the delivery location changes;
• additional waiting time occurs;
• additional stops are requested;
• return delivery is required;
• special handling is required;
• applicable tolls or government charges arise; or
• the User provides materially inaccurate information.

Applicable taxes, duties, government levies, tolls, customs charges and regulatory fees may be charged separately where applicable.

9. WAITING TIME

A Driver or Logistics Partner may wait for a reasonable period at a pickup or delivery location.
Where the applicable Service provides for waiting-time charges, additional charges may apply after the permitted waiting period.
The applicable waiting-time policy may vary by Service, location and vehicle type.

10. FAILED PICKUPS AND FAILED DELIVERIES

A pickup or delivery may be considered unsuccessful where:

• the Sender is unavailable;
• the Recipient is unavailable;
• the address is incorrect or incomplete;
• the Recipient cannot be contacted;
• the Recipient refuses the Shipment;
• the Recipient refuses to pay an applicable COD shipping fee;
• the Shipment is prohibited;
• the Shipment does not correspond with the booking;
• access to the location is unavailable;
• required documentation is missing;
• payment requirements are not satisfied;
• safety concerns arise; or
• delivery cannot lawfully be completed.

Where a delivery fails, the Company may:

1. attempt redelivery;
2. return the Shipment to the Sender or Merchant;
3. hold the Shipment temporarily;
4. charge applicable return or storage fees; or
5. take another commercially reasonable action.

11. SHIPMENT PACKAGING

The Sender is responsible for ensuring that every Shipment is properly packaged, sealed, labelled and protected.
Packaging must be appropriate for:

• normal transportation;
• handling;
• loading and unloading;
• stacking where applicable;
• the nature of the goods; and
• the expected environmental conditions.

Fragile, liquid, perishable and sensitive goods must receive appropriate protective packaging.
The Company or Logistics Partner may refuse a Shipment that appears inadequately packaged.

12. DECLARATION OF SHIPMENT INFORMATION

The Sender must accurately declare:

• Shipment contents;
• quantity;
• weight;
• dimensions;
• value;
• special handling requirements; and
• any other information reasonably required by the Platform.

Users must not misrepresent Shipment information to:

• obtain a lower shipping fee;
• circumvent restrictions;
• avoid inspection;
• conceal prohibited goods; or
• obtain a Service that would otherwise be unavailable.

Where the actual Shipment materially differs from the information provided, the Company may:

• recalculate the shipping fee;
• apply additional charges;
• change the assigned vehicle;
• refuse transportation;
• return the Shipment; or
• take other reasonable action.

13. PROHIBITED AND RESTRICTED GOODS

Users must not use the Platform to transport goods that are unlawful, dangerous or prohibited.
Prohibited or restricted goods may include:

• illegal drugs and narcotics;
• firearms and ammunition;
• unlawful weapons;
• explosives;
• radioactive materials;
• hazardous materials;
• dangerous chemicals;
• stolen goods;
• counterfeit goods;
• illegal wildlife products;
• human remains, except through an authorised specialist service;
• infectious or biological materials;
• improperly packaged flammable materials;
• controlled substances without required authorisation;
• goods subject to sanctions or trade restrictions;
• goods requiring licences or permits that have not been obtained; and
• any goods prohibited by applicable law or Platform policy.

Certain goods may be accepted only with prior approval, special packaging, documentation, insurance or licensing.
The Company may refuse, stop, isolate, return or report prohibited Shipments where permitted or required by law.

14. HIGH-VALUE GOODS

Users must accurately declare the value of high-value goods.
The Company may establish maximum Shipment values for particular Services.
Where a Shipment exceeds an applicable value threshold, the Company may require:

• additional verification;
• special handling;
• additional insurance;
• additional charges;
• a different Service; or
• prior approval.

The Company may refuse a Shipment where appropriate safeguards cannot be provided.

15. FRAGILE AND PERISHABLE GOODS

Users must identify goods requiring special handling.
Unless expressly agreed otherwise, the Company does not guarantee temperature-controlled transportation or preservation of perishable goods.
The Company is not responsible for deterioration resulting from the inherent nature of goods, inadequate packaging, normal transportation conditions or delays outside the Company’s reasonable control, subject to applicable law.

16. PICKUP PROCEDURE

At pickup, the Driver, Rider or Logistics Partner may verify:

• Sender identity;
• Shipment information;
• number of packages;
• packaging condition;
• Shipment weight or dimensions;
• applicable documentation; and
• other information reasonably necessary for the Service.

The Company may refuse collection where the Shipment materially differs from the booking or presents a safety, legal or operational concern.

17. DELIVERY PROCEDURE

At delivery, the Driver, Rider or Logistics Partner may verify:

• Recipient identity;
• delivery address;
• OTP;
• PIN;
• QR code;
• electronic confirmation;
• signature;
• photographic evidence; or
• other delivery verification information.

The Company may require one or more verification methods before marking a Shipment as delivered.

18. PROOF OF DELIVERY

Proof of Delivery (“POD”) may include:

• Recipient confirmation;
• OTP verification;
• PIN verification;
• signature;
• photograph;
• QR-code verification;
• GPS/location information;
• timestamp;
• delivery status;
• Driver/Rider information; or
• other electronic evidence.

Electronic POD records may be used as evidence that a Shipment was delivered, subject to applicable law.

19. CASH ON DELIVERY (COD) – SHIPPING FEE

Where the Cash on Delivery (COD) option is enabled for a particular shipping rate or delivery service, the Recipient is required to pay the applicable shipping or delivery fee at the point of receiving the Shipment.
For clarity, unless a separate service expressly provides otherwise, the Platform’s COD feature does not mean that the Driver, Rider, Logistics Partner or Company is authorised to collect the purchase price or value of the goods from the Recipient.

19.1 COD Shipping Fee

Where COD is selected:

1. the applicable shipping fee will be displayed or communicated before the Shipment is confirmed;
2. the Recipient is responsible for paying the applicable shipping fee upon delivery;
3. the Driver, Rider or authorised delivery representative may collect the applicable shipping fee from the Recipient;
4. the Recipient may be required to use the payment method supported for that particular delivery;
5. the Shipment may not be released until the applicable shipping fee has been successfully paid where payment is a condition of delivery; and
6. the Platform may record the payment status as part of the delivery and Proof of Delivery process.

19.2 Responsibility for COD Shipping Fee

Where COD shipping is selected, the Sender or Merchant is responsible for ensuring that the Recipient is informed that the Recipient must pay the shipping fee upon delivery.
The Sender or Merchant must not represent that delivery is free where a COD shipping fee applies.

19.3 Recipient Refusal to Pay

If the Recipient refuses or fails to pay the applicable COD shipping fee:

• the Driver or Rider may decline to complete the delivery;
• the Shipment may be returned to the Sender or Merchant;
• redelivery may be scheduled;
• applicable return, storage or redelivery fees may apply; and
• the delivery may be recorded as unsuccessful.

The Company is not responsible for losses incurred by the Sender, Merchant or Recipient resulting from the Recipient’s refusal or inability to pay the applicable COD shipping fee, except where liability is imposed by applicable law.

19.4 No Collection of Goods Purchase Price

Unless a separate service expressly identified as a goods-payment collection service has been activated, the Platform’s standard COD option relates only to payment of the applicable shipping or delivery fee.
A Driver, Rider or Logistics Partner must not collect the purchase price of goods on behalf of a Sender or Merchant under the standard COD shipping option.

19.5 Payment Confirmation

Where COD payment is processed through the Platform, the system may generate a payment confirmation and update the Shipment status.
Where cash payment is supported, the authorised delivery representative may record the payment in the Platform.
A Driver, Rider or Logistics Partner must not falsely mark a COD shipping fee as paid when payment has not been received.

19.6 COD Availability

COD may only be available where the Company has enabled the feature for the applicable:

• shipping rate;
• location;
• vehicle type;
• Service;
• customer category;
• Merchant account; or
• Shipment type.

The Company may:

• enable or disable COD for particular shipping rates;
• restrict COD by location;
• establish minimum or maximum COD shipping-fee amounts;
• restrict COD for particular Users;
• change supported payment methods; or
• suspend COD for security, fraud-prevention, operational or regulatory reasons.

19.7 COD Fees

The Company may apply a COD handling or processing fee where such fee is disclosed to the User before confirmation.
Any applicable COD fee may form part of the total amount payable for the delivery.

19.8 COD and Proof of Delivery

Where COD applies, payment of the shipping fee may form part of the delivery completion process.
The Platform may record:

• COD amount;
• payment status;
• payment method;
• date and time;
• delivery status;
• Driver/Rider information; and
• Proof of Delivery.

These records may be used for accounting, reconciliation, customer support, dispute resolution, fraud prevention and compliance.

19.9 COD Disputes

Any dispute concerning COD shipping-fee payment should be reported to the Company as soon as reasonably possible.
The Company may review:

• Platform records;
• payment records;
• delivery information;
• POD;
• Driver/Rider records;
• communication records; and
• other relevant evidence.

Users must not manipulate, falsify or circumvent the COD process.

20. RETURNS AND REVERSE LOGISTICS

Where return services are available, the Sender, Merchant or authorised User may request a return.
Return charges may apply.
Returned goods must comply with applicable law and Platform requirements.
Where the original delivery failed because of incorrect information supplied by the User or because the Recipient refused delivery or refused to pay an applicable COD shipping fee, additional charges may apply.

21. SHIPPING FEE PAYMENT

The Company may support various payment methods, including:

• debit cards;
• credit cards;
• bank transfers;
• USSD;
• mobile money;
• digital wallets;
• payment gateways;
• business wallets;
• prepaid balances;
• COD shipping-fee payment; and
• other payment methods introduced by the Company.

Payment methods may vary according to country, Service, User type and availability.
Third-party payment providers may impose their own processing requirements.

22. REFUNDS

Refund eligibility may depend on:

• the Service selected;
• the reason for cancellation;
• whether collection occurred;
• whether delivery commenced;
• whether a third-party payment processor was involved; and
• applicable law.

Refunds may be available where:

• payment was duplicated;
• a Service was cancelled by the Company;
• payment was made incorrectly;
• the Service was not provided where a refund is otherwise appropriate; or
• the Company determines that a refund is justified.

Refunds may be reduced by applicable charges where permitted by law.

23. CANCELLATION

Users may cancel bookings subject to applicable cancellation rules.
Cancellation charges may apply where:

• a Driver has been assigned;
• the Driver has commenced travel;
• the Driver has arrived at the pickup location;
• the Shipment has been collected; or
• resources have already been committed.

The Company may cancel a booking where:

• no suitable service provider is available;
• the Shipment is prohibited;
• information is materially inaccurate;
• safety concerns arise;
• payment cannot be verified;
• the Service is unavailable;
• fraud is suspected; or
• cancellation is necessary to comply with law.

24. DRIVERS, RIDERS AND LOGISTICS PARTNERS

Drivers, Riders and Logistics Partners participating on the Platform are expected to:

• provide accurate information;
• possess required licences;
• maintain required permits;
• comply with traffic laws;
• operate legally;
• maintain suitable vehicles;
• maintain required insurance;
• protect Shipments;
• comply with safety requirements;
• treat Users respectfully;
• maintain confidentiality;
• comply with Platform policies; and
• provide accurate delivery information.

The Company may conduct onboarding, verification and compliance checks.

25. INDEPENDENT SERVICE PROVIDERS

Unless expressly stated otherwise, Drivers, Riders and Logistics Partners may operate as independent contractors or independent service providers.
Nothing in these Terms automatically creates an employment relationship, partnership, agency or joint venture between the Company and an independent service provider.
The Company may nevertheless establish operational, safety, quality and compliance standards applicable to Platform participation.

26. USER RESPONSIBILITIES

Users agree to:

1. provide accurate information;
2. comply with applicable laws;
3. package Shipments appropriately;
4. declare Shipment contents accurately;
5. pay applicable fees;
6. provide lawful delivery instructions;
7. cooperate with Drivers and Logistics Partners;
8. maintain Account security;
9. avoid abusive or threatening conduct;
10. comply with Platform procedures; and
11. use the Platform only for lawful purposes.

27. PROHIBITED PLATFORM CONDUCT

Users must not:

• use the Platform for illegal activities;
• interfere with Platform operations;
• attempt unauthorised access;
• manipulate bookings;
• create fraudulent bookings;
• provide false delivery information;
• abuse promotional offers;
• manipulate ratings or reviews;
• harass or threaten Users;
• overload or attack Platform infrastructure;
• introduce malicious code;
• circumvent Platform security;
• commit payment fraud;
• manipulate COD records;
• falsify Proof of Delivery;
• use another User’s Account without permission; or
• engage in conduct that creates an unreasonable safety risk.

28. SAFETY

Safety is a fundamental requirement of the Platform.
A Driver, Rider or Logistics Partner may refuse a Service where completing it would create a significant safety or legal risk.
Users must not:

• demand unlawful driving;
• instruct Drivers to violate traffic laws;
• interfere with vehicle operation;
• provide dangerous goods without authorisation;
• threaten or assault delivery personnel; or
• place Drivers, Riders, Customers or third parties at unreasonable risk.

Serious incidents may be reported to appropriate authorities.

29. LOSS, DAMAGE AND SHIPMENT LIABILITY

The Company will use commercially reasonable measures to facilitate safe transportation.
However, unless expressly agreed otherwise, the Company does not guarantee that every Shipment will arrive without delay, loss or damage.
Where the Company or an applicable Logistics Partner is legally responsible for loss or damage, liability may be subject to:

• the declared value;
• applicable Service limits;
• applicable insurance;
• the nature of the goods;
• evidence of loss or damage; and
• applicable law.

The Company will not be responsible for loss or damage caused by matters including:

• inadequate packaging;
• inaccurate declaration;
• prohibited goods;
• inherent defects;
• natural deterioration;
• inaccurate addresses;
• actions of the Sender or Recipient;
• refusal to accept delivery;
• events beyond reasonable control;
• government action; or
• other circumstances where liability cannot lawfully be imposed.

30. CLAIMS FOR LOST OR DAMAGED GOODS

Claims should be submitted within the applicable period specified by the Company.
A claim may require:

• booking reference;
• Shipment reference;
• proof of ownership;
• proof of value;
• photographs;
• packaging evidence;
• invoices or receipts;
• delivery records; and
• other reasonable documentation.

The Company may investigate a claim before determining liability.
Fraudulent or materially misleading claims may result in Account suspension and legal action.

31. INSURANCE AND SHIPMENT PROTECTION

Where insurance or shipment protection is available, its scope, exclusions, limits, conditions and charges will be communicated separately.
Users are responsible for obtaining additional insurance where the value or risk of a Shipment exceeds the protection provided by the selected Service.
The Company does not represent that every Shipment is insured.

32. PERSONAL DATA AND PRIVACY

The Company may collect and process personal information necessary to operate the Platform.
This may include:

• name;
• telephone number;
• email address;
• identification information;
• business information;
• payment information;
• pickup and delivery addresses;
• location information;
• device information;
• transaction information;
• Driver and vehicle information;
• delivery records; and
• communications with the Platform.

Personal information will be processed in accordance with applicable data protection laws and the Company’s Privacy Policy.
The Company will implement reasonable technical and organisational measures designed to protect personal information.

33. LOCATION INFORMATION

Certain Services require location information.
Location information may be used to:

• assign Drivers;
• calculate distances;
• provide navigation;
• track Shipments;
• estimate arrival times;
• verify pickup and delivery;
• improve safety;
• investigate disputes; and
• prevent fraud.

Disabling location permissions may affect the availability or functionality of certain Services.

34. ELECTRONIC COMMUNICATIONS

By using the Platform, Users agree to receive service-related communications electronically, including:

• booking confirmations;
• OTPs;
• delivery updates;
• payment notifications;
• security alerts;
• Account notices;
• support communications; and
• other operational notifications.

Marketing communications will be subject to applicable consent and opt-out requirements.

35. THIRD-PARTY SERVICES

The Platform may integrate with third-party services including:

• payment providers;
• banks;
• mobile money providers;
• mapping providers;
• telecommunications providers;
• identity verification providers;
• insurance providers;
• cloud service providers;
• analytics providers;
• Logistics Partners; and
• other technology providers.

Third-party services may be subject to separate terms and privacy policies.
The Company is not responsible for failures caused solely by third-party services outside its reasonable control.

36. CROSS-BORDER AND INTERNATIONAL SHIPMENTS

Cross-border Shipments may be subject to:

• customs requirements;
• import and export regulations;
• duties;
• taxes;
• permits;
• inspections;
• sanctions;
• destination-country restrictions;
• carrier restrictions; and
• other regulatory requirements.

The Sender is responsible for providing accurate customs declarations and required documentation.
The Company does not guarantee customs clearance within a particular timeframe.
Customs authorities may inspect, delay, seize or reject Shipments in accordance with applicable law.
Applicable duties, taxes, customs charges and government fees may be payable by the Sender, Recipient, Merchant or another party depending on the agreed shipping arrangement.

37. AFRICAN MARKET OPERATIONS

The Platform may operate in Nigeria and other African countries.
Where Services are provided outside Nigeria, mandatory laws and regulations of the relevant jurisdiction may apply.
Users must comply with laws applicable in:

• the country of origin;
• transit countries; and
• the destination country.

Pricing, taxes, customs requirements, liability, payment methods, Service availability and operational procedures may differ between jurisdictions.
The Company may suspend or restrict Services in any jurisdiction where regulatory, safety, commercial or operational conditions prevent lawful or practical operation.

38. BUSINESS AND MERCHANT ACCOUNTS

Business and Merchant Accounts may provide features including:

• bulk delivery;
• scheduled deliveries;
• fulfilment;
• COD shipping;
• returns;
• API integration;
• shipment management;
• reporting;
• business wallets;
• invoicing;
• settlement;
• fleet management; and
• account-level pricing.

Business Users may be subject to additional commercial terms, pricing schedules or service-level agreements.
A business is responsible for the activities of its authorised employees, agents and representatives.

39. API AND SYSTEM INTEGRATION

Where API access is provided, Users must use the API according to applicable documentation and access restrictions.
Users must not:

• abuse API limits;
• expose API credentials;
• use credentials belonging to another User;
• scrape Platform information;
• interfere with Platform infrastructure;
• bypass security controls; or
• use API access for unlawful or fraudulent purposes.

The Company may suspend API access where reasonably necessary to protect Platform stability, security or integrity.

40. RATINGS AND REVIEWS

Users may be permitted to submit ratings and reviews.
Reviews must be honest, relevant and based on genuine experiences.
Users must not:

• submit fake reviews;
• manipulate ratings;
• threaten another User to obtain a favourable review;
• pay for false reviews;
• knowingly publish materially false information; or
• use reviews to harass another person.

The Company may remove content that violates Platform policies or applicable law.

41. PROMOTIONS

Promotional offers may have separate terms, eligibility requirements, expiry dates and usage limitations.
The Company may withdraw or modify promotions where necessary to prevent abuse, fraud or operational difficulties.
Promotions may not be transferred, sold or duplicated unless expressly permitted.

42. INTELLECTUAL PROPERTY

All intellectual property rights relating to the Platform, including:

• software;
• source code;
• interfaces;
• trademarks;
• logos;
• designs;
• databases;
• documentation;
• graphics;
• content; and
• branding

belong to the Company or its licensors unless otherwise stated.
Users receive a limited, non-exclusive, non-transferable and revocable right to use the Platform for its intended purpose.
Users must not copy, reproduce, modify, distribute, sell, lease or commercially exploit Platform intellectual property without prior written permission.

43. USER CONTENT

Users may submit:

• photographs;
• reviews;
• documents;
• messages;
• delivery instructions;
• business information; and
• other content

through the Platform.
Users retain ownership of content they lawfully own.
By submitting content, Users grant the Company a non-exclusive licence to store, reproduce, process and use the content to the extent reasonably necessary to provide, operate, secure and improve the Platform and Services, subject to applicable law and the Company’s Privacy Policy.
Users warrant that they have the necessary rights to submit such content.

44. PLATFORM AVAILABILITY

The Company will use reasonable efforts to maintain Platform availability.
However, continuous and uninterrupted availability is not guaranteed.
The Platform may become temporarily unavailable due to:

• maintenance;
• upgrades;
• technical failures;
• telecommunications failures;
• internet outages;
• power failures;
• cyber incidents;
• third-party service failures;
• government restrictions;
• force majeure events; or
• other circumstances beyond reasonable control.

45. OFFLINE FUNCTIONALITY AND CONNECTIVITY

Where offline functionality is provided, certain information may be stored locally and synchronised with the Platform when connectivity becomes available.
Users acknowledge that offline transactions or updates may not immediately appear on other devices or systems.
The Company may establish synchronisation, conflict-resolution and transaction-verification procedures for offline operations.
Users must not intentionally manipulate offline functionality to duplicate transactions, payments, Shipments or records.

46. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, the Company will not be liable for indirect, incidental, consequential, special or punitive losses arising from the use of the Platform.
This may include loss of:

• profits;
• revenue;
• business opportunities;
• goodwill;
• anticipated savings; or
• data.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

47. FORCE MAJEURE

The Company will not be responsible for failure or delay caused by circumstances beyond its reasonable control.
These circumstances may include:

• floods;
• storms;
• earthquakes;
• fire;
• epidemics or pandemics;
• war;
• terrorism;
• civil unrest;
• strikes;
• road closures;
• government restrictions;
• regulatory actions;
• fuel shortages;
• major telecommunications failures;
• power failures;
• cyberattacks;
• natural disasters; or
• other extraordinary events.

48. INDEMNIFICATION

To the extent permitted by law, Users agree to indemnify and hold harmless the Company, its directors, officers, employees, agents and applicable partners against claims, losses, liabilities, damages, costs and expenses arising from:

• violation of these Terms;
• unlawful use of the Platform;
• inaccurate information;
• prohibited goods;
• misuse of Services;
• infringement of third-party rights;
• fraudulent activity; or
• negligent or intentional misconduct.

49. ACCOUNT SUSPENSION AND TERMINATION

The Company may suspend, restrict or terminate an Account where:

• these Terms are violated;
• fraud is suspected;
• payment obligations are not satisfied;
• prohibited goods are involved;
• safety is compromised;
• required verification is not completed;
• the Platform is used unlawfully;
• Platform security is threatened;
• the User engages in abusive conduct; or
• suspension or termination is required by law.

Where reasonably practicable, the Company may provide notice before termination.
Immediate suspension may occur where necessary to protect Users, the Platform or third parties.

50. EFFECT OF TERMINATION

Termination does not automatically extinguish obligations that arose before termination.
Outstanding payment obligations, claims, indemnities, confidentiality obligations, intellectual property provisions, dispute-resolution provisions and other provisions intended to survive termination will remain effective.

51. COMPLAINTS AND DISPUTE RESOLUTION

Users should first contact Customer Support to attempt to resolve complaints or disputes.
The Company may request relevant information and documentation to investigate a complaint.
Where a dispute cannot be resolved through Customer Support, the parties may use mediation or another appropriate alternative dispute-resolution process before commencing formal proceedings where required or appropriate.
Nothing prevents a party from seeking urgent legal relief where necessary.

52. GOVERNING LAW

These Terms shall be governed by the laws of the Federal Republic of Nigeria, except to the extent that mandatory laws of another jurisdiction apply to a particular transaction or cross-border Service.
Where Services are provided in another African jurisdiction, mandatory local laws applicable to that Service may also apply.

53. JURISDICTION

Subject to applicable law and any agreed dispute-resolution process, disputes relating to the Platform shall be subject to the jurisdiction of the competent courts of Nigeria.
For cross-border transactions, additional jurisdictional or contractual provisions may apply where required by law.

54. CHANGES TO THESE TERMS

The Company may update these Terms periodically.
Updated Terms will be published through the Platform with a revised “Last Updated” date.
Where legally required, Users will receive appropriate notice of material changes.
Continued use of the Platform following the effective date of updated Terms constitutes acceptance of the updated Terms, subject to applicable law.

55. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be modified or severed to the minimum extent necessary.
The remaining provisions will continue in full force and effect.

56. WAIVER

Failure by the Company to enforce a provision of these Terms does not constitute a waiver of the Company’s right to enforce that provision subsequently.

57. ASSIGNMENT

Users may not transfer or assign their rights or obligations under these Terms without the Company’s prior written consent.
The Company may transfer or assign its rights and obligations as part of:

• a merger;
• acquisition;
• restructuring;
• corporate transaction;
• transfer of business; or
• other lawful corporate arrangement.

58. ENTIRE AGREEMENT

These Terms, together with the Company’s:

• Privacy Policy;
• Cookie Policy;
• Acceptable Use Policy;
• Shipment Policy;
• Prohibited Goods Policy;
• Refund and Cancellation Policy;
• applicable Service-specific terms;
• pricing rules;
• Business Terms;
• Driver/Logistics Partner Terms; and
• other policies expressly incorporated into the Platform

constitute the agreement between the User and the Company concerning use of the Platform.
Where a Service-specific agreement conflicts with these Terms, the Service-specific agreement shall prevail only to the extent of the conflict.

59. CUSTOMER SUPPORT

Users may contact the Company regarding:

• bookings;
• payments;
• COD shipping-fee issues;
• delivery problems;
• lost or damaged Shipments;
• Account issues;
• refunds;
• Driver/Rider concerns;
• complaints; and
• other Platform matters.

60. REPORTING SAFETY, FRAUD AND ILLEGAL ACTIVITY

Users are encouraged to report:

• fraud;
• theft;
• harassment;
• unsafe conduct;
• prohibited goods;
• suspicious activity;
• payment fraud;
• COD manipulation;
• data-security incidents;
• inaccurate delivery information; and
• violations of these Terms.

The Company may investigate reports and take appropriate action.
Where required or permitted by law, information may be provided to competent authorities.

61. USER ACKNOWLEDGEMENT

By using the Platform, you acknowledge that:

1. you have read and understood these Terms;
2. you agree to comply with them;
3. information supplied by you must be accurate;
4. you are responsible for the lawful nature and appropriate packaging of your Shipments;
5. estimated delivery times may change due to operational circumstances;
6. certain goods are prohibited or restricted;
7. additional charges may apply in certain circumstances;
8. cross-border Shipments may be subject to customs and regulatory requirements;
9. some Services may be provided by independent Logistics Partners;
10. COD means payment of the applicable shipping or delivery fee by the Recipient where that option is enabled;
11. standard COD does not authorise the collection of the purchase price of goods;
12. liability may be subject to applicable legal and contractual limitations; and
13. you agree to comply with applicable Nigerian, African and international laws relevant to your use of the Platform.

62. CONTACT INFORMATION

• J’s Communication Nig Ltd
• Registered Address:
  Jebbu Bassa Jos, Plateau
• Country:
  Nigeria
• Email:
  info@deliverypro.firmtechcloud.com
• Telephone:
  +2347070324849

END OF TERMS AND CONDITIONS