1. Introduction

This Privacy Policy explains how Firmtechcloud.com collects, uses, and protects your personal data when you use our website, products, and services.

By using our platform, you consent to the practices described in this policy.

2. Data We Collect

We may collect the following:

a. Personal Information

• Name
• Email address
• Billing details
• Account credentials

b. Technical Data

• IP address
• Browser type
• Device information
• Usage analytics

c. Transaction Data

• Purchase history
• License activation data

d. AI Processing Data

(For AI-powered plugins like image search)

• Uploaded images
• Image URLs
• Query data

⚠️ AI data is used strictly for processing and improving functionality, not for personal profiling.

3. How We Use Your Data

We use your data to:

• Process purchases and payments
• Deliver digital products
• Provide updates and support
• Validate license usage
• Improve platform performance
• Enable AI-powered features

4. Legal Basis for Processing (GDPR)

We process your data based on:

• Contractual necessity (to deliver products)
• Legitimate interests (platform improvement, fraud prevention)
• Consent (for marketing communications)

5. Data Sharing

We may share your data with:

• Payment processors
• Hosting providers
• AI service providers (for feature functionality)

We do NOT sell your personal data.

6. Data Retention

We retain your data only as long as necessary:

• Active accounts → retained
• Inactive accounts → may be deleted after [X period]
• Transaction records → retained for legal compliance

7. Your Rights (GDPR)

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion (“Right to be forgotten”)
• Restrict processing
• Object to processing
• Request data portability

To exercise these rights, contact: info@firmtechcloud.com

8. Cookies & Tracking

We use cookies for:

• Authentication
• Analytics
• User experience

You can control cookies via browser settings.

9. Data Security

We implement:

• SSL encryption
• Secure payment gateways
• Access controls

However, no system is 100% secure.

10. Third-Party Services

Our platform may integrate with:

• Payment providers
• AI APIs
• Analytics tools

We are not responsible for third-party privacy practices.

11. International Data Transfers

If you access our platform outside Nigeria, your data may be transferred internationally and processed in secure environments.

12. Changes to This Policy

We may update this Privacy Policy. Continued use of the platform implies acceptance.

13. Contact

• Email: Info@firmtechcloud.com